Terms of Service

Terms of Service

Last updated: August 24, 2026

1. Introduction and Operating Entity

Welcome to Nestling Needs, an independent specialist retailer for baby feeding essentials from trusted brands including Momcozy, Dr. Brown's, Baby Brezza, and MAM. These Terms of Service ("Terms") govern your use of the website located at nestlingneeds.shop (the "Site") and your purchase of products from the Site.

The Site is owned and operated by Nestling Needs Baby Retail LLC, a privately held retail operations company with its principal postal address at 4827 Maple Grove Lane, Suite 200, Austin, TX 78759, United States. Nestling Needs Baby Retail LLC operates the Nestling Needs storefront as its exclusive merchant of record. This means that all order transactions, customer communication, and policy execution on this Site are carried out under this entity.

Nestling Needs is an independent, multi-brand specialist retailer. We are not the manufacturer of the products we sell, and we are not an official brand domain for Momcozy, Dr. Brown's, Baby Brezza, or MAM. Our role is to provide you with a specialist retail experience where you can compare products, check service facts, and complete your purchase with confidence. We do not present external official domains as this store.

2. Eligibility and Use of the Site

By using this Site, you represent and warrant that you are at least 18 years of age, or that you are accessing the Site under the supervision of a parent or legal guardian. You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this Site by any third party.

You are responsible for maintaining the confidentiality of any account credentials you create and for all activities that occur under your account. You agree to provide accurate, current, and complete information during any purchase or registration process and to update such information as necessary. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

3. Catalog Information and Product Listings

We strive to display accurate and current information on our Site, including product names, model numbers, images, specifications, and prices. However, we do not warrant that product descriptions, images, or other content on the Site are error-free, complete, or current. Each product listing undergoes a two-stage review before publication: first, our catalog team compares the product against the official brand database; then, a second editor verifies that all claims are supported by the brand's published information and that no prohibited claim is present. We update listings when the brand issues corrections or safety notices.

The Site currently offers approximately 1,025 products across the four core brands listed above. All products are brand-new, authentic, and sealed in their original packaging. We procure all products directly from the brand owner or an authorized distributor appointed by the brand. We do not purchase from auction sites, liquidators, or unverified third-party sellers.

4. Pricing and Promotions

All prices on the Site are listed in US Dollars (USD). Each brand defines its own manufacturer's suggested retail price (MSRP) and promotional schedule. We sometimes run targeted offers on specific SKUs to adjust inventory or celebrate a seasonal need. This means that a Momcozy pump may have a different discount level than a Dr. Brown's bottle set, even within the same cart. These variations are driven by supplier incentives and our own merchandising calendar, and they never change the actual quality of the product.

We are able to keep our prices fair through an operating model that includes direct relationships with each brand's authorized wholesale network, an online-only storefront with no physical retail lease, and precision inventory management. Our sourcing economics include volume purchasing across our four core brands, active monitoring of exchange rates and commodity costs, and a lean, data-driven forecasting model. We never markup an item before a sale; discounts are applied to the genuine everyday price.

We currently offer the following promotion:

• Code: FEED15 — 15% off eligible items. Apply FEED15 at checkout for 15% off eligible orders. Coupon eligibility follows checkout rules. Any discount is applied to the genuine everyday price, and no item is marked up before a sale.

Our promotions are funded from three sources: our own normal retail margin, promotional allowances provided by the brands for featuring their products, and budget set aside from operational savings. We expressly forbid degrading quality to hit a price point. The product you receive is always brand-new, sealed, and authentic, regardless of the discount applied.

5. Orders and Payment

When you place an order through the Site, you are making an offer to purchase products at the prices set forth in the order, plus any applicable shipping charges. We reserve the right to accept or decline any order for any reason, including if the product is unavailable, if there is an error in pricing or product information, or if we suspect fraud or unauthorized activity.

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• PayPal

Payment is processed at the time of purchase. By submitting payment information, you represent and warrant that you are authorized to use the payment method. All orders are subject to verification and approval before fulfillment. We may contact you for additional information to verify an order.

6. Shipping and Delivery

We offer the following shipping options for delivery within the United States:

• Standard Shipping: $8.00 per order
• Free Shipping: Available on all orders over $45.00

Orders are typically processed and dispatched within 1–2 business days after payment confirmation. Delivery times may vary based on your location and the shipping method selected. We are not responsible for delays caused by carriers, customs, or events beyond our reasonable control.

The risk of loss and title for products purchased from the Site pass to you upon delivery to the carrier. You are responsible for inspecting all packages upon delivery and for notifying us promptly of any damage or discrepancy.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not, we accept returns within 30 days of delivery.

To initiate a return, please contact our customer support team at support@nestlingneeds.shop with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with instructions and, where applicable, a return authorization number.

To be eligible for a return, items must be:

• In their original, unopened packaging
• In brand-new, unused condition
• Returned within the 30-day window from the delivery date

Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds are typically issued within 5–10 business days after we receive the returned item. Shipping costs are non-refundable unless the return is due to our error or a defective product.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly. We will provide a prepaid return label and issue a full refund or replacement at no cost to you.

8. Warranty

Warranty terms vary by brand and product. Please see the product details page for specific warranty information for each item. The warranty is provided by the manufacturer, and we will assist you in facilitating any warranty claims. This assistance includes directing you to the appropriate brand's official warranty process and providing any documentation we have on file for your purchase.

Nothing in these Terms affects your statutory rights as a consumer under applicable law.

9. Authenticity and Quality Commitment

We promise that every product sold on this storefront is 100% authentic, brand-new, and in its original, unopened package. This commitment is not just a policy; it is a core condition of our contract with each brand. All products are procured directly from the brand owner or an authorized distributor appointed by the brand.

In addition to the brand's own manufacturing quality control, we perform initial random inspections when pallets arrive at our warehouse. We check for damaged boxes, tampered seals, and obvious cosmetic defects. For sensitive items like bottles, nipples, and breast pump parts, we also perform a manual count to verify correct components. We do not re-seal or repackage any item after it has passed inspection.

9.1 How to Submit an Authenticity Claim

If you believe a product you received is not authentic, please submit a claim through our quality assurance email or the main support channel. To assist us in processing your claim, please provide:

• Order number and the email address used at checkout
• Clear photos of the product, packaging, and any unusual markings (at least 3 images)
• A written description of why you believe the item is not authentic, including any verification result from the brand
• If possible, the batch/lot code and any serial number
• Your preferred remedy: replacement, refund, or store credit

9.2 Review Process

Our authenticity review process is as follows:

• We will acknowledge your claim within 1 business day and assign a claim number.
• Our quality team will examine your documentation, verify the product details, and contact the brand's official verification channel if needed.
• We will communicate our findings within 5 business days of receiving the complete information.
• If the product is confirmed inauthentic, we will issue the refund and compensation within 2 business days of the confirmation.
• If the product is verified authentic, we will explain the proof and offer a small apology credit (10% off a future order) for the inconvenience.

9.3 Customer Inspection Guidance

We empower customers to verify authenticity at home. On our packaging, look for the brand name, logo, model number, and any hologram or safety seal prescribed by the manufacturer. You can also validate the product using the official verification page or QR code that many of our brands include on the box. If you are not sure, our quality assurance team can guide you with a simple step-by-step check.

9.4 Authenticity Remedy

If a product is confirmed to be counterfeit after our investigation, we will refund the full purchase price plus the cost of return shipping, and we will also give you a 20% credit of the order value as a goodwill gesture. This credit can be used on future purchases or issued as a separate bank transfer if you prefer.

9.5 Resolution Commitment

We are committed to transparency and fairness in every claim. If you are not satisfied with the outcome, you may appeal to our senior management within 30 days, and they will review the case personally. We also keep a log of all authenticity claims to spot patterns and further refine our sourcing.

10. Intellectual Property

All content on the Site, including text, graphics, logos, images, software, and the arrangement thereof, is the property of Nestling Needs Baby Retail LLC, its licensors, or the respective brand owners (Momcozy, Dr. Brown's, Baby Brezza, and MAM) and is protected by copyright, trademark, and other intellectual property laws. Product names, logos, and brands are property of their respective owners and are used on this Site solely to identify and describe the products offered.

You may not reproduce, distribute, modify, transmit, reuse, or use any content from the Site for public or commercial purposes without the prior written permission of the respective rights holder. You may download or print a single copy of content for your personal, non-commercial use, provided you retain all copyright and proprietary notices.

11. Acceptable Use

You agree not to use the Site for any purpose that is unlawful or prohibited by these Terms. You may not:

• Attempt to interfere with the proper functioning of the Site, including introducing malware, viruses, or other harmful code
• Attempt to gain unauthorized access to any part of the Site, our systems, or other users' accounts
• Scrape, mine, or otherwise collect data from the Site without our prior written consent
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Use the Site to infringe the intellectual property rights of any third party
• Engage in any activity that imposes an unreasonable or disproportionately large load on our infrastructure

12. Service Availability and Disclaimer of Warranties

We make every effort to keep the Site available and error-free, but we do not guarantee that access will be uninterrupted or that the Site will be free from errors, viruses, or other harmful components. The Site and all products and services offered on the Site are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, Nestling Needs Baby Retail LLC disclaims all warranties, express or implied, in connection with the Site and your use thereof. This does not affect our authenticity and quality commitment set forth in Section 9, which is a contractual promise we make to you.

13. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Nestling Needs Baby Retail LLC, its officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any products purchased or obtained through the Site; or (iv) unauthorized access, use, or alteration of your transmissions or content.

In no event shall our total liability to you for all damages, losses, and causes of action arising out of or relating to these Terms or your use of the Site exceed the amount paid by you, if any, for the products purchased through the Site during the three (3) months preceding the claim.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. The merchant location for Nestling Needs is 4827 Maple Grove Lane, Suite 200, Austin, TX 78759, and the operating entity, Nestling Needs Baby Retail LLC, is a Texas-based entity. Any legal suit, action, or proceeding arising out of or relating to these Terms or the Site shall be instituted exclusively in the federal or state courts located in Travis County, Texas. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms on the Site, with the "Last updated" date at the top of this page indicating the effective date. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. We encourage you to review these Terms periodically to stay informed about our practices.

16. Contact Information

If you have any questions, concerns, or requests regarding these Terms or our policies, please contact us. We are committed to providing clear support before and after your order.

Primary Support

For general storefront questions, order inquiries, payment issues, returns, and exchanges:

Email: support@nestlingneeds.shop

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM Central Time (CT / UTC-6, with daylight saving), excluding US public holidays. Emails received outside these hours are queued and answered the next business day. All email inquiries receive a response within 24 business hours.

Legal and Privacy Contact

For legal matters, data subject requests, privacy policy questions, marketing consent management, and intellectual property complaints:

Email: legalprivacy@nestlingneeds.shop

Response Time: Within 3 business days.

Quality Assurance

For authenticity claims and quality concerns, you may also reach our quality assurance team through the primary support channel at support@nestlingneeds.shop. All authenticity claims are acknowledged within 1 business day and receive a claim number.

Postal Address

Nestling Needs Baby Retail LLC
4827 Maple Grove Lane, Suite 200
Austin, TX 78759
United States

These Terms of Service are effective as of August 24, 2026. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.