Shipping Policy

Shipping Policy

Shipping Policy

Last updated: 2026-08-24

At Nestling Needs, we want you to receive your baby feeding essentials promptly and in perfect condition. This policy explains our shipping options, costs, and delivery process so you know exactly what to expect when you order from us.

Shipping Costs & Delivery Times

We offer straightforward shipping for all orders placed on nestlingneeds.shop:

• Free standard shipping on all orders over $45.00.
• Standard shipping is a flat rate of $8.00 for orders under $45.00.

All orders are processed and dispatched from our facility within 1–2 business days of order confirmation. Standard delivery typically takes 3–7 business days after dispatch, depending on your location. Please note that delivery times are estimates and may be affected by carrier conditions or unforeseen circumstances.

Order Confirmation & Address Accuracy

Once you place your order, you will receive an email confirmation at the address you provided. Please review your shipping address carefully — we are unable to re-route packages once they have been handed to the carrier. If you notice an error in your shipping address, contact us immediately at shippingsupport@nestlingneeds.shop and we will do our best to correct it before dispatch.

Tracking Your Order

As soon as your order ships, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking system. You can use this to follow your package's journey from our facility to your door.

Split Shipments

If your order contains items that are fulfilled from different locations or by different suppliers, we may dispatch them separately. In this case, you will receive a separate shipping confirmation and tracking number for each package. You will only ever be charged the applicable shipping fee once per order.

Carrier Events & Delays

We work with reputable carriers to ensure reliable delivery. However, from time to time, packages may experience delays due to weather, carrier volume, or other factors beyond our control. If your package appears to be delayed, our shipping support team will open a trace with the carrier and keep you informed of the expected resolution time.

Failed Delivery & Address Issues

If a carrier attempts delivery and is unable to complete it (for example, no one is available to receive the package, or the address is incorrect), the package may be held at a local depot or returned to us. If you believe your delivery address is at risk of failed delivery, please contact us at shippingsupport@nestlingneeds.shop as soon as possible so we can assist with address corrections or re-routing requests.

Missing or Damaged Packages

We take great care in packaging your items, but occasionally damage may occur in transit. If your package arrives damaged, or if it is missing entirely, please reach out to our dedicated shipping support team. To help us resolve the issue quickly, please have the following information ready:

• Your order number
• Your tracking number, if you have it
• Your current delivery address and a contact number for the carrier
• A description of the issue and the outcome you would like (replacement, reshipment, or refund)

Our shipping support team will access the carrier's tracking system, review the events, and open a trace or claim with the carrier if necessary. Depending on the situation and the carrier's liability, we may offer a replacement, reshipment, or refund in line with this policy.

How to Contact Us About Shipping

For any questions about your shipment, delivery status, or shipping-related issues, our dedicated shipping support team is here to help:

• Email: shippingsupport@nestlingneeds.shop
• First response time: Within 12 business hours

General Customer Support

For all other inquiries — including order status, payments, returns, or product questions — our main customer support team is available:

• Email: support@nestlingneeds.shop
• Business hours: Monday to Friday, 9:00 AM to 6:00 PM Central Time (CT), excluding US public holidays.
• First response time: Within 24 business hours (usually faster).

Emails received outside business hours or on weekends are queued and answered the next business day. Please include your full name, order number (if applicable), and a clear description of your issue to help us serve you faster.

Returns

If you need to return an item, please note that returns are accepted within 30 days of delivery. Please see our full Return Policy for details on how to initiate a return.

Payment Methods

We accept credit cards and PayPal for all orders. If you have a coupon code, such as FEED15 for 15% off eligible items, simply apply it at checkout.

Nestling Needs Baby Retail LLC, 4827 Maple Grove Lane, Suite 200, Austin, TX 78759, United States.